Privacy Policy
Introduction
AlQalam Group respects your privacy. This policy outlines how we collect, use, and protect your personal information.
Personal Information Defined
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of March 12th, 2024.
Last Updated: March 12th, 2024.
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
- Voluntarily provided information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions. This may include information such as your name, email address, phone number, mailing address, payment information, and any other information you choose to share with us.
- Automatically collected information refers to any information automatically sent by your devices in the course of accessing our products and services. This may include information such as your IP address, browser type, operating system, referring URL, access times, page views, and other information about your interaction with our website.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future.
If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
Your Control Over Your Information
By providing information, you consent to our collection and use according to this policy. It’s optional, but may limit your website use.
Third-Party Information
Personal information received from third parties is protected under this policy. If you provide someone else’s information, you confirm their consent.
Marketing Preferences
You can change your mind about receiving marketing messages from us anytime by contacting us.
Your Rights and Controlling Your Personal Information
- Access:
Request details about your personal information we hold. - Correction:
If your information is inaccurate, outdated, or incomplete, contact us for corrections. - Non-Discrimination:
We won’t penalise you for exercising your data rights. - Data Breach Notification:
We’ll comply with data breach notification laws.
Complaints and Unsubscribe
- Complaints:
If you believe we’ve breached data protection laws, contact us with details. You can also complain to a data protection authority. - Unsubscribe:
Opt-out of communications (including marketing) using the provided information or opt-out options in our messages. We may request verification.
Business Transfers
In case of a merger, acquisition, bankruptcy, or similar event, your personal information may be transferred to new owners. You acknowledge this possibility and that new owners will likely use your information according to this policy.
Limits of Our Policy
Our website may link to external sites with different privacy practices. We are not responsible for their content or policies.
Changes to This Policy
We may update this policy at our discretion to reflect changes in business practices, legal requirements, or best practices. We’ll post changes here and obtain your consent (if legally required) for new uses of your information.
UK GDPR Compliance (UK)
- Data Controller
Under UK GDPR, we act as a Data Controller for your information and comply with our obligations. - Third-Party Provided Content
We may collect personal information indirectly from third parties with your permission (e.g., a business partner) or from publicly available sources like social media. - Additional Purposes for Data Use
In addition to stated purposes, we may use your information for marketing, market research, and website improvement. - Data Retention
We will delete or anonymize your information when it’s no longer needed. However, we may retain it for legal, accounting, archiving, research, or statistical purposes.
Legal Bases for Processing
We collect and use your data based on limited legal grounds, transparently, and fairly. We never market to anyone under 18. Here are the lawful bases we rely on:
- Consent:
You can withdraw your consent at any time (except for emails already sent). Contact us for details using the information below. - Contract Performance:
We use your information to perform a contract with you (e.g., responding to your inquiry). - Legitimate Interests:
We use your information for our legitimate interests, such as research, marketing, and protecting our legal rights. - Compliance with Law:
We may use your information to comply with legal obligations. Contact us for details using the information below.
International Transfers
Your information is stored and processed in the UK, which has an adequate data protection level under UK GDPR. In some cases, your information may be transferred outside the UK, with appropriate safeguards in place.
Your Rights under UK GDPR
- Right to Restrict Processing:
You can request to restrict processing of your information under certain circumstances. - Right to Object:
You can object to processing based on our legitimate interests or public interest. We must then provide a compelling reason to continue processing. - Right to be Informed:
You have the right to be informed about how your data is collected, used, shared, and stored. - Right of Access:
You can request a copy of your personal information at any time. - Right to Erasure (Right to be Forgotten):
In certain situations, you can request your personal data to be erased from our records. These situations include: - No longer needed: The data is no longer necessary for the original purpose we collected it for.
- Withdrawn consent: You previously consented to your data processing, but you’ve withdrawn that consent (and AlQalam Group rarely relies on consent for processing).
- Legitimate interests objection: You objected to processing based on our legitimate interests, and we have no overriding reason to keep your data.
- Direct marketing objection: You object to your data being used for direct marketing (e.g., emails).
- Legal obligation: The law requires us to delete your data.
- Right to Portability
You have the right to receive some of your personal data we hold in a machine-readable format (e.g., CSV file). You can also request us to transfer this data to another organisation, but only if:
You provided the data directly to AlQalam Group electronically, and technically feasible transfer is possible. - Right to Rectification
If your personal data is inaccurate, outdated, or incomplete, you have the right to request corrections or updates. This includes filling in missing information or adding a statement highlighting any inaccuracies. You can only request rectification of your own data.
Notification of Data Breaches
If a data breach occurs, we will investigate it and report it to the UK’s data protection regulator and yourself (if deemed necessary).
Complaints
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time. We encourage you to contact us first to try to resolve any concerns. Please provide details about the alleged breach, and we will investigate and respond promptly.
Enquiries and Escalation
For inquiries about our privacy policy or reporting privacy violations, contact our Data Protection Officer using the details in the “Contact Us” section. If unsatisfied, you can escalate your complaint to the ICO using the provided information.
Contact Us
For any privacy-related questions or concerns, contact us at:
info@aneesalqalam.net
https://aneesalqalam.net/contact/